FAQs
1. What does Childbaba specialize in?
Childbaba offers a carefully curated range of baby clothing, baby shoes, baby & toddler toys products designed to help you look and feel your best—no matter where you are in the world.
2. Where are you located?
We are headquartered in Sheffield, United Kingdom, with fulfillment operations in the United States to ensure fast and reliable global shipping.
3. Do you ship internationally?
Yes! We ship to the UK, US, Europe, Asia, the Middle East, and other regions. Our mission is to make high-quality baby clothing, baby shoes, baby & toddler toys products accessible worldwide.
4. How long does delivery take?
Our estimated delivery time is 10–15 business days, depending on your location. This includes 3–5 business days for processing and 7–10 business days for shipping.
5. Is shipping free?
Yes, we offer free worldwide shipping on all orders—no minimum purchase required.
6. What is your return policy?
We accept returns within 30 days of delivery for products that are unused, unopened, and in their original packaging. Please contact us for approval before sending any returns.
7. How do I initiate a return?
Email us at Support@childbaba.shop with your order number and the reason for return. Our support team will guide you through the next steps.
8. Can I exchange a product?
Yes, we accept exchanges under the same conditions as returns. Please contact us to begin the exchange process.
9. What should I do if my package is damaged on arrival?
If your order arrives damaged, refuse the delivery if possible. If you’ve already accepted it, contact us immediately. We will initiate a claim and send a free replacement.
10. How can I track my order?
Once your order is shipped, you’ll receive a confirmation email with a tracking number and link to monitor delivery progress.
11. Are your products safe and tested?
Absolutely. All Childbaba products undergo strict quality control and are made using safe, ethically sourced ingredients. We avoid harsh or harmful chemicals whenever possible.
12. Are your products vegan and cruelty-free?
Many of our products are cruelty-free and/or vegan-friendly. Please check each product page for specific information and certifications.
13. What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and other secure international payment methods. Prices are displayed in your local currency or your selected currency at checkout.
14. Are there any extra charges for international orders?
Childbaba does not charge additional international fees. However, local customs duties or import taxes may apply depending on your country. These are the responsibility of the customer.
15. What if I receive the wrong item?
If you receive an incorrect product, please email us with your order number and a photo of the item. We’ll arrange a free replacement or issue a refund promptly.
16. Do I need an account to place an order?
No account is required to shop with us. However, creating an account allows for faster checkout, order tracking, and managing returns.
17. Do you offer discounts or promotions?
Yes! Follow us on Instagram @azoraglam and Facebook for exclusive discounts, giveaways, and early access to new products.
18. Are your products suitable for all skin and hair types?
Yes, our products cater to a wide variety of baby clothing, baby shoes, baby & toddler toys needs. For best results, refer to individual product descriptions and usage instructions.
19. Can I cancel my order after placing it?
Orders can be canceled within 12 hours of placement. If your order hasn't shipped yet, we’ll do our best to stop it. Please contact us promptly with your order number.
20. How can I contact customer support?
We’re always happy to assist you!
Contact Information:
Childbaba
Address: UNIT F, Winston Business Park, Churchill Way 25214, Sheffield, United Kingdom, S35 2PS
Email: Support@childbaba.shop
Phone: +44 7838 623412
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT+0)